ARROJO Product Website Policies
ARROJO PRODUCT offers free standard shipping on all orders over $50. Orders under $50 will have a choice of shipping carrier options. If a po box is given, the order will ship via usps priority mail. Shipping charges are based on weight and destination zip code.
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend FedEx Ground. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico. Orders delivered to Alaska, Hawaii and United States Territories have different requirements.
Orders received between Monday and Friday (excluding U.S. federal holidays) must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day. Orders received on Saturday and Sunday are processed on Monday of the following week.
If You Have Questions About Your Order Or Need To Make Changes Please Reply To Your Confirmation Email Or Call Us At 1-877-ARROJO1.
Gift cards are non-refundable and not exchangeable for cash. All gift cards purchased online or by phone will be shipped out via standard USPS. Shipping via UPS is available for an additional cost, based on weight and destination zip code.
ARROJO PRODUCT hopes You Will Be Delighted With Your Order. However, We Are Happy To Offer A Refund Or Exchange On All Goods Returned To Us Within Fourteen Days Of Your Receipt, Provided They Are In Their Original, Unopened And Unused Condition**
Curling wands, dryers, and smoothing irons that have been used and/or have any packaging missing from carton cannot be returned/exchanged.
All Returned Goods Will Be Examined Upon Receipt. For Reasons Of Hygiene We Are Unable To Offer Refunds, Replacements Or Exchanges On Any Opened Or Used Goods. We Will Process Your Return As Quickly As Possible And Notify You By Email Once Your Refund, Replacement Or Exchange Has Been Processed. It Is The Responsibility Of The Customer To Notify Us Of Any Shipping Or Billing Address Changes Prior To Any Replacements Or Exchanges. Otherwise, Exchanges Will Be Sent To Address On File. During Busy Periods, Please Allow A Maximum Of 30 Working Days For Your Refund, Replacement Or Exchange To Be Processed.
Your payment for goods will be refunded by ARROJO PRODUCT as soon as possible by original payment method, no later than 30 working days after receipt of goods. Please note delivery charges are not refunded.
**all sales are final on the ARROJO razor, replacement razor blades and dvds. If for any reason they arrive in non-working order you must call or email us within 14 days of receiving the merchandise. We will send a replacement upon receipt of returned goods.
Policy and Information
We collect anonymous information during visits to our site. This includes the type of browser, server name, IP address, date and time you access our site, pages you access, and an internet address from which you linked, if any, to us. This is not personally identifiable.
Personally Identifiable Information identifies you and how we may contact you. This includes your name, address, telephone and fax number, social security number, email address or any information you voluntarily submitted to us. We can receive this information from you by email, telephone, in writing, or in person.
ARROJO PRODUCT collects personally identifiable information about you when you register with us for a purchase. This includes your name, email address, postal address, phone numbers, credit card information, purchases, birth date, gender, et cetera.
We may collect information about your transactions and other activity of yours on the site. This information may include areas of the website you visit, transactions, viewing content, downloads, payments, shipping, and billing.
www.arrojonyc.com and store.arrojoproduct.com uses personally identifiable information about you for internal purposes. These include establishing your identity, servicing you, processing your transactions, upgrading the website to suite your needs, providing updates for your information, promotional notices, and other information about ARROJO PRODUCT and our affiliates, security and integrity.
We also use anonymous browsing information collected to manage and improve our website, for advertisers, potential business partners and other unaffiliated entities. This information is not personally identifiable.
ARROJO PRODUCT does not share your personally identifiable information with other organizations for their marketing to you. We may disclose personal information to satisfy government requests, legal requirements, and protect the rights and property of www.arrojonyc.com, users, and affiliates.
www.arrojonyc.com and store.arrojoproduct.com maintains an advanced security system or Secure Socket Layer (SSL) to help protect your personal information. Transaction information is transmitted to and from us in encrypted form. Please know that emails and other transmissions from you via the internet cannot be completely protected against unauthorized interception.
Our server and the servers of companies that are used to operate this site may place "cookies" on your computer depending on your browser and to allow full use of the website.
If you turn off your cookies, you may not be able to use certain personalized functions of our website.
We may send you messages and updates about ARROJO PRODUCT, our affiliates, promotions, et cetera. If you prefer not to receive non-transaction information, please send us an email at email@example.com.